Clear and Timely Communication

This is the service industry.  This is the frustrating world we live in today.  Customer service has been downgraded and automated to death.  It feels like there is no one to hire, no one to help.  No one is interested in your needs.  You are at their mercy.  Waiting for that call back, waiting for that email response.  We have been there too.  We know how discouraging this can feel.      

At Doctor Clean, top shelf service is our pledge, and we know that a huge part of that is clear, timely communication.  It's not enough to do excellent work.  It is equally important to respond promptly to your requests to make appointments, answer questions, and discuss the work you want done.  We will do that.  We email or call our clients back within 24 hours during the week.  We will get back to you even if we can't do the work you want, or within the time frame you want.  Everyone is busy these days but we believe that is no excuse for poor customer service.  

Doctor Clean will work hard to provide you not only excellent carpet, window, or specialty cleaning services, but outstanding customer service and communication as well.  This is our pledge.